March 7th, 2024

11:00am - 12:00pm EST/EDT

Virtual Forum Meeting

The landscape of customer success is evolving, and so too is how we think about compensation structures. The paradigm shift in digital-first customer expectations and the increasing importance of long-term relationships mean a strategic reevaluation of how we reward and incentivize our customer success teams. It's not merely a question of monetary compensation but a holistic approach that aligns the success of our teams with the success of our customers.

In 2024, we anticipate a recalibration of customer success compensation models to reflect outcomes over outputs. 

Are we adequately valuing the impact of customer advocates, the architects of seamless onboarding experiences, or the strategic minds orchestrating account expansion? Too, the investment in roles that bridge the gap between technology and human touch will likely take center stage. Think about the customer success technologists who can harness data-driven insights to anticipate and exceed customer expectations. 

As we delve into March's Customer Success Executive Forum 2024 Compensation Roundtable, you're invited to consider the roles within your customer success ecosystem that might demand a more nuanced approach to compensation.